Complaints Procedure

It is vitally important to us that you are happy with the service(s) we provide to you and we will do everything we can to ensure that your experiance as a customer meets or exceeds your expectations. However if you do have problems or complaints then the following outlines our proceedure for making a complaint.

You should contact us in the first instance by submitting a support ticket to our Support Desk, this enables the automatic logging and tracking of your issue.

Please ensure that in the content of your message you provide as much detail as possible to enable us to look into your complaint thoroughly.

Please also ensure that we have your full contact information including a telephone number where we can reach you during the day time if possible. Once we receive your support ticket you will recieve a tracking number by return.


Why Do People Choose D9?

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Can You Move My Websites?

D9 Hosting will help liberate you from your old web host! If you are moving to D9 Hosting from another provider, we'll welcome you with the following:

  • Free Site Transfer
  • Free Database Transfer
  • Free Script Transfers
  • Zero Downtime!
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Do I Get Any Support?

When D9 Hosting was first created, our primary aim was to build a service where our Clients would be treated just as we would like to be treated ourselves. We understand the importance of fast answers and solutions to your questions and problems and are dedicated to providing our Clients with easily accessible ways to request support. Our Clients can contact us 24/7 either via our Support Ticket System, our Live Support Chat system, by telephone or Skype.
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Are The D9 Servers Reliable?

We actively monitor all servers and services every few minutes, if a server goes down, we know about it right away and can work on bringing the server back online! All servers are subject to regular security updates and patches, meaning you can sleep easy in the knowledge that your website will be there when you check it in the morning!
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